Troubleshooting Tips
Not receiving onboarding emails
If you aren't receiving any emails from us to help with your onboarding, please check your spam folder and make sure to whitelist our support email address. If you don't...
Not receiving onboarding emails
If you aren't receiving any emails from us to help with your onboarding, please check your spam folder and make sure to whitelist our support email address. If you don't...
Can’t connect to my device in Tyme Wear app
There are a few issues that can make it difficult to connect your devices to the Tyme Wear app. Always make sure the device is charged, turned on and in range...
Can’t connect to my device in Tyme Wear app
There are a few issues that can make it difficult to connect your devices to the Tyme Wear app. Always make sure the device is charged, turned on and in range...
Fit files not coming through integration
If your fit files aren't coming through an automated integration and syncing up with your Tyme Wear data you can try these options. In the Profile section on the Tyme...
Fit files not coming through integration
If your fit files aren't coming through an automated integration and syncing up with your Tyme Wear data you can try these options. In the Profile section on the Tyme...
Error message relating to the Pod
There are a few error messages you could encounter in the app but these 2 tips will help solve almost all of them. If the error message has anything to...
Error message relating to the Pod
There are a few error messages you could encounter in the app but these 2 tips will help solve almost all of them. If the error message has anything to...
Not seeing threshold test results
If you aren't seeing threshold test results it is because we manually look over every threshold test to make sure our algorithms are detecting the correct thresholds. This process can take...
Not seeing threshold test results
If you aren't seeing threshold test results it is because we manually look over every threshold test to make sure our algorithms are detecting the correct thresholds. This process can take...
Not seeing workout analysis in the app
If you aren't seeing workout results in the app there are a few things you can do to expedite the process. Make sure that the data was uploaded. Go to...
Not seeing workout analysis in the app
If you aren't seeing workout results in the app there are a few things you can do to expedite the process. Make sure that the data was uploaded. Go to...